Account and data deletion

How to request deletion

1. Send an email to info@ezgrada.me with the subject "Account deletion".
2. Write from the email address you use to sign in to the app, so we can confirm the account is yours.
3. We confirm the deletion to the same address within 30 days at the latest.

What is deleted

• your account and sign-in data
• first name, last name, email address and phone number
• profile photo
• fault reports you sent, with photos and attachments (deleted or anonymized)
• your support chat history in Crisp

What is kept

• Invoices, charges and payments are kept for the period required by law, because they are part of the entrance's financial records.
• Apartment data stays in the entrance's records, because it belongs to the building, not to your account.

If you sold the apartment or are moving out, also let your entrance manager know so they can update the records.